Give your employees the knowledge, confidence and skills to manage difficult customer situations
Our training is tailored to meet the needs of your organisation with a customer centric approach. It will allow your staff to be solution focused, follow safe practices, communicate effectively with customers, and manage risks to keep themselves safe.
Our courses build confidence and develop the skills for your staff to effectively manage difficult, abusive, and aggressive customers in potentially threatening situations.
The ‘Self Safe’ program has been designed specifically to teach employees real and effective techniques that they are able to practice and apply into their work processes.
These techniques when used in the workplace enable employees to recognise signs and potential threats, then take preventative steps to defuse the situation and keep themselves safe.
Reduce hazards and harm in the workplace
The Health and Safety at Work Act clearly outlines that where a hazard is identified and poses the threat of physical or psychological harm to anybody within that workplace, then all steps where reasonably practicable must be taken to control that hazard.
Violence and aggression are now clearly seen as hazards and are present in most workplaces throughout New Zealand.
Allsafe provides solutions for employers, primarily through education and training; plus assisting in the development of robust policies and procedures to control the hazard of workplace violence.
If you would like your employees to have the knowledge, confidence and skills to manage difficult customer situations, contact us today and book your training.
“This course is a must for anyone, whether you work in a risk area or not you will learn skills that you will have for the rest of your life. Dean goes above and beyond and dedicates his time to helping people understand what to do if you ever find yourself in a risky situation.
I am now confident that if the time came I would be able to get myself out of a situation safely. This course is not something you would ever regret doing and is something I feel privileged to have had the opportunity to do.”
Tina, Government Department
I recently had an incident with a local gang member… thankfully I came out unscathed. I believe that was due in part to the ‘Self-Safe’ Course that I went on. I have done a lot of training in recent times, but none with more real world applications than this course.”
Jason, Government Sector